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Browse through the most frequently asked questions or drop us an email to contact@el-chrono.com.

What is EL Chrono?

EL Chrono is a powerful time tracking and management tool that helps teams & individuals effortlessly track time, gain insights, and streamline workflows.

How do I sign up for a free trial?

Visit our website and click the "Get started for free" button. You'll be prompted to create an account with your email address and a password.

Do I need to download any software?

No, EL Chrono is a web-based application. You can access it from any device with a web browser and internet connection.

How do I track my time with EL Chrono?

EL Chrono offers a user-friendly interface for logging time. Simply select the project you're working on and enter a brief description (optional). You can also add comments to your entries for further details.

Can I track time for multiple projects at the same time?

Yes, EL Chrono allows you to track time for multiple projects simultaneously. You can easily switch between projects and record your time accordingly.

Can I add comments to my time entries?

Absolutely! Adding comments allows you to capture additional information about your work, making it easier to review your time entries later.

How do I edit or delete time entries?

EL Chrono allows you to edit or delete your time entries with ease. Simply navigate to the time entry you want to modify and use the available options.

Can I track time offline?

Unfortunately, EL Chrono currently doesn't support offline time tracking. You'll need an internet connection to log your time entries.

How does the AI assistant work?

AI assistant allows users of your system to manage the time reports using the natural language conversation with the assistant. It works like a chat with an assistant who can understand natural language and do some actions in the EL Chrono application. The conversation is possible using the Slack integration and the application installed on your Slack organization account.

What tasks can the AI assistant automate?

AI Assistant can help you manage your time reports in EL Chrono application directly from the Slack chat using natural language, so you do not need to go to the web application and click the buttons. You can simply write what you want to achieve and make a conversation with an AI assistant. It allows you to add, edit, list, and delete your time reports.

Can I customize the AI assistant's settings?

While you can't fine-tune the assistant's behavior just yet, you can control its availability for your entire Slack organization. You can choose to enable or disable it as needed.

Which tools does EL Chrono integrate with?

EL Chrono integrates with popular tools to streamline your workflow and centralize your data. Currently, we offer integrations with Slack and Calamari. 

How do I set up integrations with other tools?

EL Chrono is always working to improve its functionality. Currently, we don't offer a public API for integrations with other tools. However, if there's a specific integration you'd find helpful, please don't hesitate to contact our support team.

What types of reports does EL Chrono offer?

If you're a manager or admin, you have access to a special report called "All time reports." This provides a summary of all the time logged across all projects by everyone in your team. You can even filter this report by date range, specific user, or project to get the exact information you need.

Can I export reports from EL Chrono?

Yes, when you have a manager or admin role, EL Chrono allows you to export reports in CSV for further analysis and sharing.

How can I use the data from EL Chrono to improve my workflow?

By analyzing your time tracking data, you can identify areas for improvement, optimize project workflows, and ensure efficient use of your time.

Can I invite other users to join my EL Chrono account?

Yes! You can invite other users to collaborate on your projects within EL Chrono. This allows for efficient teamwork and centralized time tracking. After creating your account, you can access the users' management page (https://app.el-chrono.com/users) to add new users. The application sends the information to the user’s email you have provided about the created account and instructions on how to sign in.

What permissions can I assign to different users?

Each user in the system can be assigned one role. The type of the role will determine the permissions of the user within the application:

  • User role: 
    • can log time to any existing projects
    • can log their time off
    • can view their stats
    • can upload their avatar picture
  • Manager role:
    • can do everything the user can
    • can create new Clients and Projects
    • can archive Clients and Projects
    • can view the summary of all work logs
    • can export a .csv file with data
  • Admin role:
    • can do everything the manager role can
    • can create new users
    • can archive users
    • can access the settings page for payments
    • can configure External links available for the whole organization

We have also prepared two roles for external users which allows admin to assign them to only specific projects. This is useful when you want to add an external freelancer but don’t want them to see all existing projects in your organization.

  • External user role:
    • can log time but only to assigned projects
    • can log time off
    • can view the statistics page
    • can change their profile avatar picture
  • External manager role:
    • Can do everything an external user can
    • Can view the “All time reports” page with a summary, but only for the projects they are assigned to

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How can I track my team's time and progress?

EL Chrono provides comprehensive team dashboards where you can monitor your team's time usage, project progress, and overall productivity.

What if I experience technical difficulties?

If you encounter any technical issues while using EL Chrono, feel free to contact our support team via email at contact@el-chrono.com. They'll be happy to assist you.

How can I contact EL Chrono support?

Contact us via email at contact@el-chrono.com. 

How do I update my payment information?

You can update your payment information directly within your EL Chrono account settings. This allows you to easily manage your subscription details.

Can I downgrade or cancel my subscription?

Yes, you have the flexibility to downgrade your plan or cancel your EL Chrono subscription at any time. You can do so through your account settings.

Here's what happens when you cancel your subscription:

  • You can still use the service until your current billing period ends.
  • No refunds are provided for cancellations.
  • Your account and team member access will be blocked after your billing period ends or if the payment fails.
What happens to my data if I cancel my subscription?

EL Chrono will store your data for 30 days after your subscription cancellation. After that period, your data will be permanently removed.

Where can I find my invoice?

How to Find Your Invoice in EL Chrono:

  1. Go to your EL Chrono account settings.
  2. Within settings, locate the Payments section.
  3. Click the button labeled Manage Billing. This will redirect you to your billing details.
  4. Scroll down to the bottom of the page where you'll find the Invoice History section.
  5. A list of your invoices should be displayed there.
  6. To download a specific invoice, click on the corresponding date.
  7. This will open a page with a button labelled Download Invoice. Click that button to download your invoice.
How do I cancel my subscription?

Write to our support team and send your request.

Is my data secure with EL Chrono?

EL Chrono takes data security very seriously. They implement industry-standard security measures to protect your information.

  • Terms of Service: link
  • Privacy Policy: link
What are the terms of service?

https://www.el-chrono.com/terms-and-conditions

What is EL Chrono's privacy policy?

https://www.el-chrono.com/privacy-policy

Still have questions?

Drop us an email to contact@el-chrono.com.

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